Customer Support
We're Here to Help
Get the support you need to succeed. Our team of experts is ready to help you get the most from Repair Receipts with responsive support and comprehensive resources.
Why It Matters
Support You Can Count On
We're committed to your success with responsive, knowledgeable support.
- Fast Response
- Get answers quickly from our dedicated support team who understand repair shops.
- Expert Help
- Our team knows the platform inside and out and can help you get the most from it.
- Multiple Channels
- Reach us by chat, email, phone, or find answers yourself in our knowledge base.
- Continuous Learning
- Training resources and best practices help you and your team become power users.
Features
Multiple Ways to Get Help
Choose the support channel that works best for you.
- Knowledge Base
Comprehensive documentation, how-to guides, and best practices. Find answers to common questions instantly.
- Live Chat
Chat with our support team in real-time during business hours. Get quick answers to your questions.
- Email Support
Send detailed questions via email. We respond promptly with thorough answers and follow-up as needed.
- Phone Support
Talk to a real person when you need hands-on help. Phone support available for premium plans.
- Video Training
Watch tutorials and walkthroughs to learn how to use every feature. Great for training new team members.
- Onboarding Assistance
New customers get personalized onboarding help to set up their account and get started quickly.
How It Works
How to Reach Us
Multiple channels to get the help you need.
Check Knowledge Base
Search our documentation for instant answers to common questions and how-to guides.
Start a Chat
Click the chat button to connect with our support team in real-time during business hours.
Send an Email
For complex questions, email us with details and screenshots. We'll investigate and respond.
Schedule a Call
For hands-on help, schedule a call with our support team to walk through issues together.
Frequently Asked Questions
What are your support hours?
Our support team is available Monday through Friday, 8 AM to 6 PM Eastern Time. The knowledge base and email support are available 24/7.
How quickly do you respond to support requests?
Chat requests are typically answered within minutes during business hours. Email requests receive a response within one business day, often sooner.
Is phone support included?
Phone support is included with our Professional and Enterprise plans. Starter plan users have access to chat and email support.
Do you offer training for my team?
Yes, we offer video training resources for all users. Premium plans include live training sessions and personalized onboarding.
What if I need help setting up my account?
All new customers receive onboarding assistance. We'll help you configure your account, import data, and get your team up and running.
Ready to get started?
Our team is ready to help you succeed.